WHAT YOU NEED TO KNOW WHEN TRAVELING WITH STANIEL AIR

 

TRAVEL DOCUMENTS

All Participants must have a valid passport to travel to and from the United States. WITHOUT THIS IDENTIFICATION, YOU WILL BE DENIED BOARDING AND WILL NOT BE GIVEN A REFUND. A driver’s license and birth certificate are no longer sufficient for traveling to and from the Bahamas. Citizens of non-US countries may have additional entry requirements for both the US and the Bahamas. The participant is responsible to determine and obtain proper travel documentation such as visas, passports, and notarized authorizations. For more information on U.S. entry requirements, please visit www.travel.state.gov or www.Bahamas.com for your Bahamas entry requirements. Infants and children traveling without both parents must have a notarized letter from the parent(s) not traveling, a death certificate, or the original court document specifying sole custody. No refunds will be made if improper documentation results in denied boarding or entry. For all Staniel Air and Exuma Adventures arranged flights, a government-issued Passport is mandatory for all persons.

PURCHASING TOURS FROM RESELLERS

Please note Staniel Air & Exuma Adventures is the sole operator of the Bahamas Day Tour (also know as the “Day Adventure”) and charter flights. You may have confirmed your tour through a hotel concierge, travel agency or booking agent (bahamasairtours.com, flyingandtravel.com, etc.). For information regarding your day tour, you may contact our Concierge directly and we ask if you had an amazing experience with us that you share a review on TripAdvisor. Returning guests often receive priority seating and pricing when booking directly with Staniel Air.

AIRPORT CHECK-IN

All Participants (ticketed passengers) must check-in for a flight no later than 45 minutes prior to the scheduled departure time. Participants will not receive refunds for missed flights. All passengers must have a valid Passport in their possession upon check-in. Flights close 30 minutes prior to the scheduled departure time and passengers who show up after this deadline forfeit their seats. No refunds or credit is given in the instance where a passenger shows up after the 30-minute cut off and cannot board the flight. This is considered a “no-show” and no refunds will be given.

ITINERARY CHANGES AND CANCELLATIONS

All flights, charters and day tour payments (tickets) ARE NON-REFUNDABLE and NON-TRANSFERABLE.
Staniel Air recommends that all guests traveling purchase travel insurance to cover any unforeseen circumstances.

*If you cancel your reservation, you will be issued a credit on file. This credit is valid for travel within 12 months and fees will apply as set forth below.

No change/cancellation fee for changes/cancellations made at least 14 days prior to departure
$75 per passenger for changes/cancellations made 8 to 13 days prior to departure
$100 per passenger for changes/cancellations made 2 to 7 days prior to departure
*Changes/cancellations made inside of 48 hours of departure, customer forfeits ticket.

The net amount of the credit will remain in escrow until it is either used or expires. Upon expiration (12 months), all monies are forfeited by the participant. Extensions beyond twelve months are not possible. Changes and cancellations can be made by emailing [email protected] The time stamp on your email to us must reflect the 48-hour cutoff or no credit will be issued. If you call our office, you must speak to a representative who will note the change/cancellation in the system. A voice message left to this effect is not acceptable. No credit will be issued for a cancellation or schedule change made less than 48 hours prior to departure. In this instance, the entire flight/charter/day tour price is forfeited.

Should Staniel Air cancel the tour due to bad weather i.e. tropical storm or hurricane conditions – Staniel Air reserves the right to decide on whether a full refund is granted or not, or whether a re-scheduling may occur. At this time, local guests are re-scheduled within 6 months and International Travelers are refunded if they are not returning to the USA within the next 12 months.

Should Staniel Air cancel the day tour due to insufficient guests on a given day, Staniel Air reserves the right to decide on whether a full refund is granted, or whether a re-scheduling may occur. At this time, local guests are re-scheduled within 6 months and International Travelers are refunded if they are not returning to the USA within the next 12 months.

FREE BAGGAGE ALLOWANCE AND BAGGAGE POLICIES

Each ticketed passenger may check up to 30 lbs. of baggage & a 5 lb. carry on at no charge. Anything over will be charged an Excess Baggage Fee of $3.00 per pound and it is not guaranteed to make your flight. Please note that excess baggage can be accepted on a space-available basis only. If you anticipate having an excess weight of 10lbs per person, please contact us so we may speak with you about your options Any applicable Excess Baggage Fees and/or freight and duty charges are required to be paid at check-in, prior to boarding the plane. The Cessna Grand Caravan operated by Part 135 Charters is not equipped with in-cabin storage, therefore carry-on baggage is limited to one item that weighs no more than 10 lbs. and is small enough to be held in the participant’s lap during the flight. All checked and carry-on baggage must have outside baggage tags for identification.

Staniel Air and Exuma Adventures assume NO LIABILITY for any items left by a participant in the passenger compartment of the aircraft. Staniel Air and Exuma Adventures is not liable under any circumstances for loss or damage to any personal items, or other similar valuable items included in a participant’s checked or unchecked baggage with or without knowledge of the carrier. Staniel Air and Exuma Adventures assume no liability whatsoever for lost or damaged baggage or personal items.

PASSENGER SAFETY

Eleuthera Air reserves the right to refuse to allow intoxicated passengers or passengers under the influence to board the aircraft. Under FAA FAR 91.17b, except in an emergency, no pilot of a civil aircraft may allow a person who appears to be intoxicated or who demonstrates, by manner of physical indications, that the individual is under the influence of drugs (except a medical patient under proper care), or alcohol, to be carried in that aircraft. In the same manner, Eleuthera Air Captains reserve the right to refuse the boarding of any intoxicated person(s) onto their boat or vessel, at their sole discretion, if he/she is deemed to be a risk to other passengers.

PHOTOGRAPHY & VIDEO

By confirming your trip, guests agree to share photos and/or videos with Eleuthera Air for marketing purposes via social media and/or the website. Please note that you & your party may appear in photos that other people have taken and posted on social media unless you specifically request otherwise. We will do our best to accommodate your requests, however, Eleuthera Air is not responsible for other tour guests’ postings or photography/video captures. While all photography on your trip is welcomed, be advised that the use of drones requires a permit. Please let Eleuthera Air operators or our Concierge know if you do not want photos or videos shared.

PETS

Eleuthera Air and Exuma Adventures will transport your pet during your charter. Pets must remain confined to an FAA-approved carrier for the duration of the flight. Passenger must provide their own carrier. You must obtain a permit from the Department of Agriculture in the Bahamas for your pet before entering the Bahamas. Their phone number is 242-325-7502 or 7509. This process can take up to 7-14 days so please plan with this in mind. To re-enter the United States, pet owners are required to provide a current rabies vaccination. There is a per pet fee of $3.00 per lb. for accompanying pets traveling with any passenger.

PRIVACY POLICY

Our published Privacy Policy is available here: http://EleutheraAir.com/privacy-policy/
There are a number of legal regulations all around the world that are designed to protect citizens’ privacy. All are in agreement regarding the necessity of well-written Privacy Policies to ensure the safety of online commerce. One common stipulation is that these Policies must be accessible to users.

CHECKOUT, SELF-BOOKING, AND PROMOTIONAL OFFERS

Eleuthera Air, its affiliates, and resellers reserve the right to review any and all transactions regardless of dollar amount prior to confirming any flights, tours, or accommodations. In the event a checkout error occurs, Eleuthera Air will contact the proper parties and arrange any corrections, refunds, or additional charges necessary to complete the transaction to satisfy all published pricing and promotions. Errors include but are not limited to; promotional coupons applying the incorrect discount amounts, refunds, adjustments, quotes, freight charges, duties, taxes, VAT, and fuel surcharges. Eleuthera Air is not responsible for inadvertent errors and will do everything in its power to correct such errors in a timely and responsible manner.